Frequently Asked Questions

Q. What area do you sell and service HotSpring Spas in?

A. We are based in Tauranga from our store at 34 Chapel Street Tauranga and deliver to and service HotSpring Spas to Tauranga, Mount Maunganui, Papamoa, Rotorua, Whakatane, Ohope, Gisborne, Te Kaha, Hamilton, Whangamata, Paeroa, Thames, Waihi, Pauanui, Coromandel, Raglan.

Q. How many years have you beein in buisiness.

A. Our company Ford Electrical now trading as Ford HotSpring Spas was founded in 1970. We have 55 years of continuous business from our building at 34 Chapel Street.

Q. Do you have a showroom?

A. Yes swe often have 15 + spas in stock with at least two filled for demonstration.

Q. Do you have spare parts.

A. Yes HotSpring spas are an ISO manufacturer. Parts are available for 20 years minimum. We have numerous parts held on site in stock.

Q. Where are HotSpring spas made?

A. They are made either in the Vista California factory or the Mexican Factory across the border from the main factory.

Q. Who looks after the spa service?

A. We service everything we sell. Our staff are licensed electrical workers.

Q. Why would I buy a Hot Spring spa rather than a cheap alternative from an online store?

A. We sell quality products built to last and we can maintain your spa for the lifetime of your ownership which in some cases has been 30 years. Best water care systems, silent operation, low operating costs, after sales support.

Q. How do you deliver the spa if we buy from you.

A. Every spa we sell is placed exactly where you want it by our delivery team. Hamish is a builder and Rob is an Electrician. We are experts at spa installation. We also fill the spa, perform an electrical safety test and give a full demonstration.

Q. Do you offer a site inspection service?

A. Yes we do. Please call.

Q. Can you provied concrete pads and outdoor sockets for a spa?

A. Yes we have a builder and electrician on our staff that can do spa pool pads and spa pool outdoor power sockets.