A NZ-US partnership
Dale Paretovich, owner, founder and operator of Hot Spring NZ, says portable spas took off in NZ only five years after they first became available in California. Dale started manufacturing the first portable spa for NZ and Australia in 1980. He produced only two models and the technology was basic.
To check out the latest international technology, Dale went to a pool and spa show in Las Vegas. It was there he started talking to the Sales Manager of the USA company Watkins Manufacturing Corporation, producers of Hot Spring Spas.
“At the time they were the largest manufacturer of portable spas in the world – and they still are. Over a beer, we decided to do a joint venture.”
This arrangement, started on a handshake in Las Vegas, combined Hot Spring’s unique technology with Dale’s exporting knowledge, and led to expansion across NZ, Australia and Eastern Asia. Hot Spring spas are now sold through a network of dealerships in 220 countries. Customers can access the same standard of service, warranty and support anywhere in the world.
Leading by design
The design innovation that first sparked Dale’s interest in Hot Spring has kept the company at the top of the portable spa industry. As well as the invention of the moving massager, which remains a top seller today, Hot Spring has been the first to bring out:
Quality made to last
Hot Spring spas were manufactured in NZ for 30 years. This meant that Dale could oversee the quality of every spa – the company had a low warranty rate that was similar to a high quality European car. However, a shortage of skilled labour meant he had to make the tough decision to move the manufacturing to the US. As always, maintaining quality was at the top of his mind but Dale didn’t need to be concerned, because the US plant operated to an equally high standard.