Total Satisfaction Guarantee

 

Spa Exchange Satisfaction Guarantee

When you purchase a HotSpring spa from our Tauranga store, for 30 days from the date of delivery, we will exchange your Hot Spring, Limelight, HotSpot, or FreeFlow Spa for the difference in purchase price between models in the relevant range*

Happy Where It Is Guarantee

When you purchase a HotSpring spa from our Tauranga store, for one full year from the date of delivery, Ford Spa Pools will relocate your Hot Spring, Limelight, HotSpot, or FreeFlow Spa one time to any location on the property where the spa was originally delivered.  This does not mean we will move your spa so you can paint your deck or do building work, it is only if you have a change of heart as to the final location of your spa.

Just Call Us Guarantee

When you purchase a HotSpring spa from our Tauranga store, for the full warranty period, Ford Spa Pools (not a third party) will perform all warranty work on your spa. While performing warranty work you will not be charged any trip charges or mileage fees. 

Best Price Guarantee

Ford Spa Pools guarantees that you cannot purchase a Hot Spring, Limelight, HotSpot, or FreeFlow Spa from from any other HotSpring Spa Outlet for less than what you paid. If you can provide written proof of a lower offer in the month you purchased it we will refund the diffference. **

Energy Guarantee

Our Energy Smart Spas have been rigorously tested by the USA’s leading independent scientific and engineering firms to give you confidence in owning the most efficient spa available. Ask for details.

Referral Rebate Guarantee
When you recommend someone who purchases a spa from Ford Spa Pools you will receive a $200 store credit.

* Less a delivery & pick-up fee. Does not include costs of electrical, lifting, decking, crane, hi-ab, or other installation costs.

** Does not apply to demo models.

The above does not apply to HotSpring Spas purchased outside our dealer area or from Hamilton or Auckland shops or pop-up roadside stores.